About Pet Gear Nest
Who is Pet Gear Nest for?
Our store caters to devoted pet parents worldwide (excluding some remote areas) who prioritize quality, convenience, and fast delivery for their furry family members. Whether you have dogs, cats, or other small pets, we offer essential supplies from grooming tools to comfy beds.
What makes your products special?
We carefully select practical pet essentials that combine functionality with pet comfort – from our animal claw cutters with safety features to our odor-resistant beds and travel-friendly transport bags. Many products serve multiple purposes to make pet care easier.
Ordering & Account
How do I create an account?
You can create an account during checkout or by clicking “Register” at the top of our site. Having an account lets you track orders and save shipping information for faster future purchases.
I forgot my password – what should I do?
Click “Forgot Password” on the login page and enter your email. We’ll send instructions to reset your password securely.
Shipping & Delivery
How long does delivery take?
- Standard Shipping: 10-15 days after dispatch via DHL/FedEx ($12.95 flat rate)
- Free Shipping: 15-25 days after dispatch via EMS (for orders over $50)
Do you ship to my country?
We ship worldwide except some remote areas in Asia and other locations. During checkout, simply enter your address to confirm availability.
Can I track my order?
Absolutely! Once your order ships, we’ll email you a tracking number to monitor your pet goodies’ journey to your doorstep.
Payments
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Is my payment information secure?
Yes! We use industry-standard encryption and never store your full payment details on our servers.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. Because we understand pets can be picky – that perfect chew toy might not meet your pup’s approval!
How do I initiate a return?
Email our pet-loving support team at [email protected] with your order number and reason for return. We’ll guide you through the simple process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We’ll provide a prepaid label for these cases.
Product Questions
How do I choose the right size harness/collar?
Each product page includes detailed sizing charts. Measure your pet’s neck/girth and compare to our measurements. When in doubt, our support team can help!
Are your grooming tools suitable for all coat types?
Our brushes and combs are designed for various coat lengths and textures. Product descriptions specify which coats each tool works best for.
How often should I replace my pet’s dental hygiene products?
We recommend replacing toothbrushes every 3 months and dental chews should be used as part of a regular oral care routine. Check product packaging for specifics.
Contact Us
How can I reach customer service?
Our Charlotte-based team is always happy to help! Email us at [email protected] for prompt assistance with any questions about orders, products, or your pet’s needs.
At Pet Gear Nest, we’re committed to making pet care as stress-free as cuddle time with your favorite four-legged friend! If you don’t see your question answered here, please don’t hesitate to contact us.