Term and Conditions

Last Updated: [Date]

Welcome to Pet Gear Nest! These Terms and Conditions outline the rules and regulations for using our website (petgearnest.com) and purchasing our premium pet products.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old and reside in our service areas (excluding parts of Asia and remote regions). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is the property of Pet Gear Nest and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

When using our website, you agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not interfere with the website’s operation

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our pet products (including animal care tools, accessories, and hygiene products). However, colors may vary slightly due to monitor settings, and product dimensions are approximate.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we’ll notify you promptly and offer alternatives or a full refund.

2.3 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Animal oral hygiene products
• Opened brush and comb sets
• Opened packages of bones and treats

These exceptions are clearly noted on product pages.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. You’ll receive an order confirmation email once your payment is processed.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing and Taxes

All prices are in USD. You’re responsible for any customs duties, taxes, or fees imposed by your country.

4. Shipping and Delivery

4.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

Delivery times are estimates and may vary due to customs processing.

4.3 Delivery Issues

If your package is lost or significantly delayed, contact us at [email protected] within 30 days of shipment for assistance.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• Unused and in original condition
• In original packaging with all tags
• Accompanied by proof of purchase

5.2 Return Process

To initiate a return:

1. Email us at [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for approval and instructions
4. Ship items to: Pet Gear Nest Returns, 2881 Hannah Street, Charlotte, US 28202

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.3 Refund Processing

Refunds are issued within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

6. Liability and Disputes

6.1 Limitation of Liability

Pet Gear Nest’s liability is limited to the purchase price of the product. We’re not liable for incidental or consequential damages arising from product use.

6.2 Product Use

While our products are designed for pet safety, you’re responsible for proper use and supervision. Discontinue use if your pet shows signs of discomfort.

6.3 Governing Law

These terms are governed by the laws of North Carolina. Any disputes shall be resolved in courts located in Charlotte, NC.

7. General Provisions

7.1 Changes to Terms

We may update these terms periodically. The current version will always be posted on our website.

7.2 Contact Information

For questions about these terms or our products:

Email: [email protected]
Address: 2881 Hannah Street, Charlotte, US 28202